Frequently Asked Questions

Olly Hong Kong FAQ

  • Gummy Vitamins

    • Can I take multiple OLLY products in combination with one another?
      Yes – absolutely! We designed them that way. OLLY is a complete system of products designed for use in combination with one another to help you address your daily needs and achieve your own personal health goals.

    • Is there any wheat or gluten in the products?
      We formulate all of our products without wheat or wheat-derivatives. All OLLY products have been tested and are gluten free.

    • What OLLYs are okay to give my kids?
      OLLY’s supplements were formulated for adults (18 yrs ). While some products may be safely used in children, we are unable to provide product suggestions or guidance on dose and duration of use. Your child’s health care practitioner is the best resource for this type of information.

    • What kind of gelatin is used in OLLY products?
      We use porcine gelatin in the manufacturing of our gummies, along with pectin in some of our products. Please see below for a list of products and what gelatin or pectin they use.
      • Porcine gelatin (pork):
        • Flawless Complexion
        • Men's Multi
        • Women's Multi
        • Active Immunity
        • Sleep
        • Undeniable Beauty
        • Glowing Skin
        • Daily Energy
        • Goodbye Stress


    • What OLLYs are safe for breastfeeding?
      The amount of vitamins and minerals in our Women's Multi are safe for breastfeeding women, however, women who are pregnant or breastfeeding are encouraged to seek the advice of their health care practitioner before starting any new supplements. 

    • Do I need a multi?
      First off – you need vitamins. The word “Vitamin” literally means “vital for life”. Your body cannot make vitamins, so they have to come from your diet. A healthy diet full of whole grains, fruits and vegetables, healthy protein and good fat can provide all the essential nutrients you need. Consequently, most people don’t get all of the vitamins and minerals their bodies need to function properly. So taking multivitamins help ensure your basic needs are met. That’s not all –Research shows that supplementation with vitamins and minerals support optimization of daily health, helping you with your energy levels, cognitive/brain functions, support healthier skin and stronger bones and the antioxidants in Vitamin C & E helps to  support against the cellular aging in your body. OLLY multis were formulated with both your daily needs and these leaps beyond in mind.

    • What's natural about OLLY products?
      The colors, flavors and sweeteners are all derived from fruits, vegetables and herbs.

    • Is the sugar in OLLY gummies counterproductive to health?
      The amount of sugar in a serving of Olly gummies is 2 to 4 grams. It is roughly equivalent to eating about 5-10 raisins or drinking an eighth of a cup of apple juice.
      We chose not to use artificial “sugar-free” sweeteners because they have been linked to health issues and we wanted to stick with only natural sweeteners, colors and flavors.

    • Are any artificial colors/dyes are used?
      NO! We only use natural pigments extracted from fruits, vegetables and herbs to color our gummies.

    • What if my child eats more than the recommended serving size of gummies?
      Please contact your child’s physician to discuss your concern. While most vitamins are easily eliminated from the body without causing any side effects, high doses of fat-soluble nutrients such as vitamins D and A are stored by the body. FYI – none of our products contain added iron, the primary concern in cases of multivitamin overdose.

    • How is safety, purity and quality ensured?
      We take great pride in delivering supplements that are as safe and effective as they are delightful. We have rigorous standards in place to ensure we work with only the most reputable suppliers and manufacturing partners. All products are made in accordance with the FDA’s good manufacturing practices (GMPs) that require our manufacturers to validate the composition, identity, strength, and purity of all products produced. 

    • Are OLLY containers recyclable?
      Absolutely! All of our OLLY containers can be recycled.

    • What kinds of sweeteners are used for the gummies?
      We use various natural sweeteners including sugar from sugarcane, beet, and corn (not high fructose corn syrup) to make our gummies. 

    • Are OLLY products NON-GMO?
      While OLLY does support the non-GMO movement, our line is presently not non-GMO verified. Sourcing exclusively non-GMO ingredients is challenging in a world of dietary supplements. However, we are exploring having a non-GMO offering in the future that will give users who value non-GMO products a choice within the OLLY lineup. For now, we remain super-focused on our company goals of demystifying the vitamin + supplements aisle, and empowering people to create a healthy daily habit that’s easy to stick to.

    • Can I take more than the recommended amount of OLLYs?
      We do not recommend exceeding the recommended serving size. Each product was formulated by nutritional experts to deliver an effective dose of active ingredients that address daily needs and promote optimum health.

    • Are the lids of the gummy bottles child resistant?
      Yes. Dietary supplements should always be placed out of reach of children. In case our gummy bottles do find their way into the hands of your little one, our push-and-turn cap is designed to foil their attempts to open it.

    • How should I store my OLLYs?
      It is best to store your OLLY supplements in a cool, dry place at room temperature. It is also important to keep them away from direct sunlight and other sources of heat as gummies will melt upon exposure to temperatures above 29 degrees C.

    • How long are OLLY products good for?
      OLLY products expire 12-18 months from the date at which they were manufactured. Vitamins and minerals naturally break down over time. Therefore, while the products are still active and safe to take, we do not guarantee their potency.

    • Why is there some color variation in my gummies?
      Because we use only natural colors derived from fruits, vegetables and herbs which can themselves vary, it is possible see slight variations in the color of our gummies. Natural colors can also darken over time. Importantly, these changes and variations do not affect the taste or quality of the finished product.

    • Does it matter when I take my OLLYs?
      You can take OLLY supplements any time of day. While it is not necessary to take them with a meal, many nutrients are best absorbed and utilized when they are ingested with food. Most nutritional health transformations take place over time, so the most important thing is to remember to take your OLLYs daily! We suggest leaving the bottle in a place that will remind you to take it, like on your desk at work or on your kitchen counter

    • How many servings of goodbye stress can be consumed in one day?
      The suggested use for Goodbye Stress is to chew 2 gummies as needed. You can consume up to 6 gummies, (3 servings) per day.

    • My OLLY melted! What do I do? 
      OLLY gummy supplements melt at elevated temperatures, so it is important to store them in a cool place. If your gummies melted while being shipped, please reach out to the retailer you ordered from. If the order was through Watsons (online) or Mannings, email us at cec.hk@unilever.com. If your bottle was purchased in a store, return or exchange at the store.

  • Orders

    • Where can I buy Olly in Hong Kong?
      You can get your hands-on OLLY gummies from Mannings and Watsons online and select offline stores. Please click “Find a Store” to find our location.

     

    • Where do you ship?
      We currently deliver within Hong Kong. Unfortunately, we currently do not ship internationally. If you are based outside of Hong Kong, please visit www.olly.com. ​

     

  • Company

    • Where is OLLY located?
      OLLY’s headquarters are in The Presidio in gorgeous San Francisco, California, USA.

    • Do you have a social media?
      Yes we do! Find us on Facebook @ollynutritionhk